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1. What Happens When a Complaint is Filed?

Complaint is Filed and Processed
Complaints must contain the full name and address of the complainant, as well as a clear and concise recitation of the facts that describe a violation of statue or rule over which the Commission has jurisdiction. The complaint must be written, sworn to, signed in presence of a notary public and notarized.

Complaint Infographic 1

2. Reason To Believe a Violation Occurred

Complaint Infographic 2

3. Commission Continues Investigation

The investigation may include audits, examinations, subpoenas and written questions under order.

Complaint Infographic 3

4. Respondent's Options

The probable cause order and penalty assessment are an appealable agency action.

Complaint Infographic 4 See this page as a full infographic